betdjb Privacy Policy
The security of your personal information is our highest priority. This policy explains how we collect, use, and keep your information secure.
Introduction and Scope
betdjb is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.
This privacy policy ("Policy") applies to the betdjb website, mobile version, and all related services. By registering on our platform or using our services, you are considered to have accepted the terms of this policy.
This policy may be updated from time to time. For significant changes, we will notify you by email or by posting a notice on the platform. Continued use of our services after any changes will be considered acceptance of the updated policy.
What Information We Collect
betdjb collects various types of information to provide its services. These are described by category below:
2.1 Personal Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification, as betdjb is for users aged 21+ only)
- Email address and mobile number
- Residential address
- National ID card or passport details (when identity verification is required)
- Payment information (bKash, Nagad, or Rocket account number)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Login time and session information
- Gaming activity and transaction history
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
Relevant information may also be verified from legitimate third parties for the purpose of fraud prevention and meeting legal obligations.
Purpose of Information Use
betdjb uses your personal information for the following purposes:
- Account Management: To register, verify, and maintain your account.
- Service Delivery: To operate all services including gaming, betting, and financial transactions.
- Identity Verification: To complete the KYC (Know Your Customer) process and confirm age verification (21+).
- Financial Transactions: To process deposits and withdrawals and to prevent fraudulent transactions.
- Customer Support: To respond to your issues and queries and to operate 24/7 live chat support.
- Security: To detect and prevent fraud, money laundering, and other illegal activities.
- Responsible Gaming: To identify problematic gaming behaviour and provide assistance.
- Legal Obligations: To comply with applicable laws and regulations.
- Communication: To inform you of important updates, policy changes, and relevant information.
betdjb never sells your information to third parties or uses it for unrelated marketing purposes.
Information Sharing and Disclosure
betdjb keeps your personal information strictly confidential. Information may only be shared in the limited circumstances listed below:
4.1 Service Provider Partners
Limited information may be shared with certain trusted third parties for game operation, payment processing, and technology services. These partners operate under strict confidentiality agreements and may use your information only for specified purposes.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government agencies, or requirements under applicable law.
4.3 Fraud Prevention
betdjb reserves the right to share information with relevant authorities to prevent fraudulent activity, money laundering, or illegal transactions.
4.4 Business Transfer
In the event of a change in business ownership or a merger, user information may be transferred to the new entity. You will be notified in advance in such circumstances.
Your information is not shared with third parties for any purpose other than those listed above.
Data Security Measures
betdjb follows industry-standard security technologies and practices to keep your personal information secure:
- SSL Encryption: All data transmissions are encrypted via SSL/TLS protocols, so third parties cannot read your information.
- Secure Servers: Your information is stored in secure data centres where unauthorised access is controlled.
- Access Controls: Only authorised staff are granted access to the information needed to perform specific tasks.
- Regular Audits: Regular evaluations and tests of security measures are conducted.
- Password Protection: Passwords are stored in hashed and salted form, never in plain readable text.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
However, it is not possible to guarantee that transmitting information over the internet is completely secure. While we maintain the highest security standards, you are also responsible for keeping your account password confidential.
Cookies and Tracking Technologies
The betdjb website uses cookies and similar technologies to improve service quality and enhance the user experience.
6.1 Use of Cookies
- Essential Cookies: For the core operation of the platform — maintaining login sessions and ensuring security.
- Functional Cookies: To remember your preferences and settings such as language selection.
- Analytics Cookies: To analyse platform usage and improve services.
6.2 Cookie Controls
You can block or delete cookies by changing your browser settings. However, disabling certain cookies may mean some platform features do not work correctly.
Data Retention and Duration
betdjb retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Information for active accounts is retained while the account remains active.
- Financial and transaction records are retained for a specified period after account closure in accordance with regulatory requirements.
- Security and fraud prevention logs are kept for a reasonable period.
- Information may be retained for an extended period if required for the resolution of legal disputes.
Once the purpose of retention has been fulfilled, information is securely deleted or anonymised.
Your Rights
As a registered user of the betdjb platform, you have the following rights over your own information:
- Right of Access: The right to know what information we hold about you and to receive a copy.
- Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
- Right to Erasure: The right to request deletion of your information in certain circumstances, except where legal obligations apply.
- Right to Object to Processing: The right to object to the use of your information for specific purposes.
- Data Portability: The right to receive a copy of your information in a structured, readable format.
- Withdrawal of Consent: The right to withdraw consent at any time where processing of your information is based on your consent.
To exercise these rights or for any related queries, please contact us. We will respond to your request within the timeframe set by applicable law.
Protection of Payment and Financial Information
bKash, Nagad, and Rocket are used for transactions on betdjb. These payment methods come with their own strong security measures.
- All financial transactions are secured through SSL encryption.
- betdjb never stores your full mobile banking PIN or password.
- The minimum deposit amount is ৳200 and the minimum withdrawal is ৳800 — these limits help ensure secure transactions.
- A record of every transaction is visible in your account.
- Suspicious transactions are automatically flagged and reviewed.
If you notice any unauthorised transaction, contact us immediately through our 24/7 live chat.
Protection of Minors' Information
betdjb strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.
Age is verified during the registration process. If a person opens an account using a false age and this is subsequently detected, that account will be closed immediately and all related information will be deleted.
If you believe we have unknowingly collected information from a minor, please contact us at [email protected]. We will delete that information immediately.
Policy Changes and Updates
betdjb reserves the right to change this privacy policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Introduction of new technologies or services
- Improvements to service quality and security
- Improvements based on user feedback and responses
For significant changes, we will send a notice to your registered email address and post a notification on the platform. Continued use of the services after any changes will be considered acceptance of the updated policy.
The latest policy will always be available on this page. We recommend that you visit this page regularly.
Contact and Complaint Resolution
If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Your privacy-related complaints will be reviewed seriously and responded to within the timeframe set by applicable law. Our goal is to resolve any concerns you have quickly and satisfactorily.
betdjb always believes in the principles of fair play and transparency. Your trust and confidence are the foundation of our service.
Want to know more?
Visit the relevant pages for our terms, responsible gaming guidelines, or general questions.